2 engineers met landdesk administration kennis

Location: brussel, brussel
Date Posted: 08-01-2018
Ik ben op zoek voor onze klant naar 2 engineers
 

Role & Responsibilities

  • Provide Level I to Level III support to executive level and strategic users on a variety of desktop systems, applications, networks and mobile devices via phone, email and desk side as required.
  • Manage, track and follow up on IT related incidents or request through ITSM; perform troubleshooting and problem resolution while communicating with the staff until final resolution is achieved.
  • Provide technical support that may involve, but not limited to, the installation of hardware, software, network and communications systems.
  • Provide training and orientation to existing and new employees
  • Maintain accurate and reliable inventory of hardware and software.
  • Document issues and resolutions to maintain internal knowledge base
  • Ability to work independently with minimal direction providing technical and non-technical support to multiple users
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships
 

Skills

Must have Nice to Have
Technical Skills (Core & Top-Up)
  • At Least 4-5 years in a help desk/ desktop support role
  • Windows 7, MS Office 2010 Suite
  • Experience supporting all major windows based desktop applications
  • Experience with desktop builds, repairs and working with common diagnostic tools to identify and resolve problems
  • Junior Level Knowledge of Active Directory
  • Solid Understanding of network environment (wired and wireless)
  • Experience in administrative support of Active Directory, Citrix/XenApp
  • Experience with configuration of Outlook/Exchange. Able to solve Outlook configuration issues such as permissions, views, calendar-sharing, email rules, data migration, etc
  • Enterprise server, PGP, Symantec Anti-virus and VMWARE VPSHERE
  • Experience with cisco telephony
  • Experience with ITSM or any similar enterprise help desk application
 
  • CompTIA A+ / Network+  MCP Certification
  • ITIL certification
  • LAN Desk administration
  •  

Process & Tools

  • Remote system administration
  • Expertise in automation and reduction of manual efforts through Scripting/tools
  • Incident, Change & Problem management
 
  • Vendor Management

Behavioral Skill

  • Supporting escalated tasks/incidents
  • Ability to differentiate between errors caused by hardware, software, desktop, network, server and misunderstanding of usage
  • Fair Written & Verbal Communication Skills
  • Patience, a positive, customer service oriented attitude and the ability to work as a member of a team are required.
  • Experience of handling global customers
 
 
 
Talen : frans / nederlands/ engels
 
Interesse in deze vacature?
Contacteer Rob Peeters
rob.peeters@nxt-it.biz
T: 0494 89 02 70




 


 
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